New York Times Best Selling Author, Ron Kaufman will have an exclusive conversation with AmCham’s business community.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. How can companies ensure their dollars are going toward an effective approach that makes a difference in cultivating consumer’s expectations and relationships?
When it comes down to it, successful customer service is not just client-facing but molded from a company’s culture. Dive into a discussion with Ron Kaufman on the topic of service and how it contributes to a more enhanced, holistic organisation. After a long tenor of helping clients from a wide spectrum of industries, Ron discovers the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron is a columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.
Gain insights from Ron’s portfolio that consists of Federal Express, Citibank, Johnson & Johnson, Microsoft, ExxonMobil –and the ROIs achieved from enhancing their customer experience strategies.
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.